Our Policies

We collect information in the following ways:

• Register you or your child for classes, workshops, private lessons, and events.
• Process payments, purchases, and refunds, and maintain accurate billing records.
• Communicate with you about your registration, schedule changes, studio policies, and safety information.
• Assess health, safety, and physical readiness information to provide appropriate instruction and reduce injury risk.
• Respond to inquiries, requests, and customer service needs.
• Send you marketing communications, newsletters, class announcements, and promotional offers, where you have opted in (you may opt out at any time).
• Analyze website traffic and usage patterns to improve our website, offerings, and user experience.
• Maintain required liability waivers, consent forms, and business records.
• Comply with legal obligations, enforce our policies, and protect the safety of our students, staff, and property.
• Prevent fraud and ensure the security of our website and payment systems.

We do not sell your personal information. We may share information as follows:

• Service providers: Payment processors (such as Stripe or PayPal) and third-party booking/scheduling platforms (such as Acuity, Mindbody, or Eventbrite) solely to process transactions and manage class registrations.
• Marketing and analytics providers: Email marketing platforms, website hosting providers, and analytics providers (e.g., Google Analytics), contractually limited to using your information only to provide services to us.
• Legal and safety requirements: If required by law, subpoena, or other legal process, or to protect the safety of any person, investigate fraud, or address security issues.
• Business transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, subject to standard confidentiality protections.
• With your consent: We will not share photos, videos, or testimonials featuring you or your child publicly without separate, specific consent.

Some of our classes and programs are designed for minors (individuals under 18 years of age). Where a program is open to minors, a parent or legal guardian must complete the registration, liability waiver, and consent forms on the minor's behalf. We collect only the information about a minor that is reasonably necessary to provide safe instruction, including name, age or date of birth, emergency contact details, and relevant health or physical information disclosed by the parent/guardian.

We do not knowingly collect personal information directly from children under 13 without verifiable parental consent, consistent with the Children's Online Privacy Protection Act (COPPA). If we learn that a child under 13 has provided personal information to us online without parental consent, we will take steps to delete that information promptly. Parents and guardians may review, correct, or request deletion of their minor's information at any time by contacting us directly.

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand visitor behavior. See the Cookie Policy below for the full breakdown of categories and your choices.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining business, tax, and liability records, unless a longer retention period is required or permitted by law. Liability waivers and health/safety information are generally retained for the duration required by our insurance carrier and applicable statutes of limitation.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Payment card information is processed by PCI-compliant third-party payment processors and booking platforms; we do not store full payment card numbers on our own systems. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal recordkeeping requirements.
• Opt out of marketing communications at any time.
• Request a copy of the information you provided to us, where applicable.

To exercise any of these rights, please contact us using the information at the bottom of this page.

If you provide your mobile phone number to us, you may receive text messages (SMS/MMS) related to class reminders, schedule changes, waitlist openings, appointment confirmations, order/shipping updates, and account or customer service communications. If you separately opt in, you may also receive promotional and marketing text messages. See the SMS Terms & Conditions below for the full program details, including how to opt out.

Our website may contain links to third-party websites, and we may direct you to third-party platforms to complete bookings or payments (such as Acuity, Mindbody, Eventbrite, Stripe, or PayPal). This Privacy Policy does not apply to those third-party sites or platforms, and we encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on this page with an updated "Effective Date." Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

Cookies are small text files placed on your device by websites you visit. Similar technologies include local storage, session storage, pixels, and tags — we refer to all of these collectively as "cookies" in this policy.

We may use email tracking pixels in our newsletters and marketing emails to measure open and click rates. Our email marketing platform (e.g., Mailchimp or a similar provider) may also collect engagement data. You can unsubscribe at any time using the "unsubscribe" link in each message.

When you first visit the Site, you will see a cookie consent banner allowing you to accept or reject optional cookies. Strictly necessary cookies are always active because the Site cannot work without them.

To opt out of Google Analytics across all sites, you can install Google's Analytics Opt-out Browser Add-on.

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no consistent industry standard for how to interpret DNT signals, our Site does not currently respond to them. You can still control cookies using the tools described above.

Flexibility in Flight, LLC uses text messages to communicate with students, customers, parents/guardians, and prospective customers about aerial arts, pole fitness, bellydance, flexibility, yoga, and related fitness classes, workshops, parties, events, products, and services.

• Transactional messages: Class reminders, schedule changes, waitlist openings, appointment confirmations, cancellation or safety notices, order/shipping updates, and account or customer service communications.
• Marketing messages: Promotional messages about classes, workshops, sales, events, and studio announcements, sent only if you have separately opted in.

You may opt in by providing your mobile phone number and checking the applicable consent box (or otherwise indicating consent) at registration, checkout, on our website, or in person at the studio. Consent to receive marketing text messages is not a condition of any purchase or class registration.

Frequency varies based on your enrollment, purchases, appointments, and preferences. Marketing message frequency is typically limited to a few messages per month.

Message and data rates may apply. Standard carrier messaging rates are set by your wireless carrier and are your responsibility.

Text STOP to any message you receive from us at any time. You will receive one final confirmation message, and no further text messages will be sent unless you opt in again. Opting out of marketing text messages will not affect transactional messages related to an active class registration, appointment, or order, unless you request otherwise.

Text HELP to any message you receive from us, or contact us using the information below.

We do not sell, rent, or share your mobile phone number or SMS opt-in/consent data with third parties for their own marketing or promotional purposes. Mobile information is shared only with our SMS platform provider and, where applicable, our booking, payment, or scheduling platforms, solely to deliver and manage text communications on our behalf.

Supported carriers may vary. Delivery of text messages is subject to your wireless carrier's network, device capabilities, and messaging plan. Carriers are not liable for delayed or undelivered messages.

We may update these SMS Terms from time to time. The updated SMS Terms will be posted on this page with a revised "Effective Date."